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Free Shipping
- Free Shipping with no minimum purchase for deliveries in West Malaysia. Normal delivery charges (RM15) apply for East Malaysia.
- For the time being, we do not ship globally.
Cash On Delivery Service
- We understand that our customers are buying gold online and payment options play a big role when it comes to shopping gold jewellery online. Some of our customers are worried if their items ordered do not arrive safely to their doorstep or even it might contain inaccuracies, ommisions that may relate to product description or picture.
- Therefore we have now offered cash on delivery as one of our payment option, pay only when you receive your items. If our customers are unsatisfied with the items ordered, they have the rights to refuse the parcel and it will automatically return back to our HQ.
7 Days Return
- If the customer wishes to return our product, he/she can do so within 7 days. We will ensure that the entire amount is refunded to the customer’s account within 10 working days, please note that shipping fees and insurance charges will be deducted from the total amount.
- This policy is not applicable for products that are ordered with specific indications like customization, engraving, purchase using a promotion code or by discount coupon.
- Once the product is received and successfully undergoes the quality check, the refund shall be done.
- For returns & refunds enquiries, please contact enquiry@msjewels.com.my
100% Insurance Coverage
- All our products are fully covered by insurance. If you do not receive your ordered items or any rare mistake during transit/shipment, we will compensate 100% base on your order amount. Please allow us 15 working days for an insurance coverage refund.
Buyback Guarantee
- Any online purchases for the following items made via www.msjewels.com.my can be traded-in at the price accordingly to our website (Only Walk-In). View Rates
- We buy back all type of gold in any form.
- Please note that all our items are pawnable/sellable to any other gold retailers’ worldwide.
